Cookie Policy
Last Updated: December 24, 2024
This Cookie Policy explains how Unyrex Technologies Inc uses cookies and similar tracking technologies on our energy monitoring software platform. By using our services, you consent to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our platform. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.
1. Types of Cookies We Use
1.1 Essential Cookies (Always Active)
These cookies are necessary for the platform to function properly. You cannot opt out of these cookies.
- Authentication: Keep you logged in to your account
- Security: Protect against fraudulent activity and security threats
- Session management: Remember your actions during a browsing session
- Load balancing: Distribute traffic across our servers for optimal performance
1.2 Analytics Cookies (Optional)
These cookies help us understand how users interact with our platform.
- Usage statistics: Track which features are used most frequently
- Performance monitoring: Identify technical issues and slow page loads
- User journey analysis: Understand navigation patterns
- Error tracking: Identify and fix bugs
1.3 Preference Cookies (Optional)
These cookies remember your settings and preferences.
- Language preference: Remember your selected language (EN/IT)
- Dashboard layout: Remember your customized dashboard configuration
- Chart settings: Remember your preferred chart types and time ranges
- Notification preferences: Remember your alert settings
2. Cookie Management
2.1 Browser Settings
You can control cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Privacy, search, and services > Cookies and site permissions
2.2 Platform Cookie Settings
You can manage optional cookies within our platform:
- Access your Account Settings
- Navigate to Privacy Preferences
- Toggle Analytics and Preference cookies on/off
- Changes take effect immediately
2.3 Impact of Disabling Cookies
If you disable certain cookies:
- Essential cookies: Platform will not function properly
- Analytics cookies: No impact on functionality, but we cannot improve the platform based on usage data
- Preference cookies: You will need to re-enter your preferences each session
3. Third-Party Cookies
3.1 Service Providers We Use
We use the following third-party services that may set cookies:
- Google Analytics: Anonymous usage statistics (you can opt out)
- Stripe: Payment processing (essential for billing)
- AWS CloudFront: Content delivery (essential for performance)
- Zendesk: Customer support chat (only when you initiate chat)
3.2 Third-Party Cookie Control
These third parties have their own privacy policies:
- We do not control third-party cookies
- We only work with GDPR-compliant service providers
- You can opt out of Google Analytics tracking: https://tools.google.com/dlpage/gaoptout
- You can review our service providers' privacy policies through their websites
4. Data Security and Retention
4.1 Cookie Data Storage
- Session cookies: Deleted when you close your browser
- Persistent cookies: Stored for up to 1 year
- Authentication cookies: Expire after 30 days of inactivity
- Analytics cookies: Stored for 6 months
4.2 Security Measures
- All cookies are transmitted over secure HTTPS connections
- Cookies are encrypted using industry-standard protocols
- We regularly audit our cookie usage for security vulnerabilities
- Third-party cookies are only from trusted, vetted providers
5. Detailed Cookie List
Below is a complete list of cookies we use:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| session_id | Essential | Maintain user session | Session |
| auth_token | Essential | User authentication | 30 days |
| csrf_token | Essential | Security protection | Session |
| language_pref | Preference | Remember language choice | 1 year |
| dashboard_layout | Preference | Remember dashboard settings | 1 year |
| _ga | Analytics | Google Analytics tracking | 2 years |
| _gid | Analytics | Google Analytics session | 24 hours |
| analytics_opt_out | Preference | Remember opt-out choice | Permanent |
6. GDPR Compliance
- We obtain consent for non-essential cookies before setting them
- You can withdraw consent at any time through account settings
- We provide clear information about what each cookie does
- We honor "Do Not Track" browser signals
- Cookie data is included in our GDPR data subject access requests
7. Questions About Cookies
If you have questions about our use of cookies:
Email: privacy@unyrextech.com
Phone: +39 3481890853
Related Policies: Privacy Policy | Terms & Conditions